Refund Policy

1. Non-Refundable Donations

All donations are generally non-refundable as they are used immediately for NGO activities.

2. Refund Exceptions

Refunds may be allowed only in cases of duplicate payment, wrong amount, technical error, or unauthorized transaction.

3. Refund Request Process

Email your name, transaction ID, amount, and reason within 7 days of donation.

4. Refund Timeline

Approved refunds take 7–14 business days and are returned to the original payment method.

5. Tax Certificates

If a tax certificate has been issued, refunds require the certificate to be returned or voided.

6. Event/Service Payments

Payments for events or registrations are non-refundable unless AnnTokri cancels the event.

7. Policy Updates

We may change this refund policy at any time.

8. Contact

Email: anntokri@gmail.com | Phone: +91-79884-58996